TCPA/DNC Compliance

The Telephone Consumer Protection Act (TCPA) is a federal law enacted in 1991 to protect consumer privacy by restricting unwanted telemarketing communications.

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In short, the TCPA:

• Restricts Calls: It limits the use of automatic telephone dialing systems (autodialers) and artificial or prerecorded voice messages for marketing calls and text messages, especially to cell phones and residential landlines, often requiring prior express consent from the consumer.

• Established Do Not Call: It led to the creation of the National Do-Not-Call registry in coordination with the FTC, which telemarketers must honor.

• Sets Rules: It sets rules for call times (generally between 8 a.m. and 9 p.m. local time), requires companies to maintain their own internal "do-not-call" lists, and imposes restrictions on unsolicited fax advertisements.
   

The law is enforced by the Federal Communications Commission (FCC) and allows consumers to file lawsuits against violators, providing a strong deterrent against abusive telemarketing practices. You can find more details on the TCPA on the FCC's website.